Approved

PE Ozaruk Ivan Dmitrovich

«29» of December 2017 

 

ACCOMODATION RULES AT THE HOTEL

«LAVANDA COUNTRY CLUB»

 

1. General rules.

1.1. These rules set the internal rules for the visitors of the hotel “Lavanda Country Club” (hereinafter – Hotel), the procedure for booking, the rules for using the property of the Hotel, the amount of services provided, the responsibility of the parties.

1.2. In its activity, the Hotel is guided by these Rules of Residence of the hotel “Lavanda Country Club” (hereinafter – Accommodation Rules), “The Rules for the Use of Hotels and Similar Means of Accommodation and Hotel Services,” approved by the Order of the State Tourist Administration of Ukraine No. 19 of 17.03.2004. The Law of Ukraine “On Tourism”, the Civil Code of Ukraine and other applicable legislation of Ukraine.

1.3.n terms of residence terms are used in the following sense:

• hotel - hotel complex “Lavanda Country Club”, which is located at Ukraine, Ivano-Frankivsk region,v.Tatariv, Nezalezhnosti str., 42.

reception – a place for reception and accommodation in the Hotel of consumers.

• hotel service —placing the consumer by providing a number (place) for temporary residence in the hotel, as well as other activities related to the placement and temporary residence of the consumer. The hotel service consists of basic and additional services to the consumer when accommodating and staying at the hotel.

main hotel services—  volume of services that is included in the price of the number (place)

– services for temporary residence of the consumer in the room;

– breakfast;

– WI-FI;

-parking

-children’s room / playground

-open pool;

-gym;

-cinema bar;

-open air cinema;

– salt room.

• additional hotel services — all other services provided to consumers by their consent separately and for additional payment, not related to basic services (bicycle rental, babysitting services, event organization, conference room, slot machines, billiards, aqua zone, sauna complex, transfer, etc.).

• room — a separate furnished room consisting of one or more rooms equipped for temporary residence;

• place – part of the room area with bed, bed linen, towels and other equipment, is designed and suitable for one person;

• date of arrival — date of arrival of the consumer in the hotel;

• date of departure  — date of departure of the consumer from the hotel;

• early arrival — Arrival of the consumer to the hotel before the established time of settlement

  • late departure —Departure of the consumer from the Hotel after the estimated hour on the day of departure

  • billing hour — hour, set in the hotel and upon the occurrence of which the consumer must leave the room on the day of departure.

• hotel opening hours —24/7.

• Customer or Guest  - an individual who acquires, orders, uses or intends to purchase or order goods, works, services for his own (household) needs;

• client - a physical or legal person, including a tourist activity entity, concludes an appropriate contract for the provision of hotel services on behalf of and in the interests of the consumer and pays for this contract (provides guarantees for payment under this agreement)

• group – 10 (ten) or more persons indicated in the original application and who are provided with identical services;

• booking – the process of the customer ordering the main and / or additional services in a certain amount, with the purpose of using the services within a specified time by a specific consumer or a group of consumers;

• guaranteed booking – reservation guaranteed by prepayment of services or credit card details;

• unguaranteed booking – зThe order of services without their advance payment, subject to availability of places for accommodation in the hotel

• confirmation of the booked services – the consent of the hotel for the execution of the ordered conditioned list of basic and supplementary services according to the application ;;

•decline of the booking servces –refusal of the hotel to book the basic and additional services of the hotel in a certain period of time;

• cancellation – refusal of the customer or the consumer from the booked services. The cancellation is divided into three types: timely cancellation, later cancellation, non-arrival. In case of late cancellation or non-arrival, the hotel will charge a fine from the customer (the consumer) in accordance with the conditions set forth in these Rules and / or the Contract;

• cancellation at time- cancellation or refusal of the customer or the consumer from using the booked services: during the “Holiday season” no later than 60 (sixty)  days before the date of the expected arrival; in periods “High season” or “Weekends and holidays” not later than 30 (thirty) days before the date of the proposed arrival; in the period “Other periods” no later than 20 (twenty) days before the date of the proposed arrival.

• late cancellation – cancellation or refusal of the customer or the customer from using the booked services: during the “Holiday season” later than 60 (sixty) days before the date of the expected arrival; in periods “High season” or “Weekends and holidays” later than 30 (thirty) days before the date of the proposed arrival; in the period “Other periods” later than 20 (twenty) days before the date of the proposed arrival.

• non arrival –actual absence of the consumer, a group of consumers in the hotel on the day of arrival;

• «Holidays season» — period of residence from 28.12 to 15.01 of each year

• «High Season» или «Week-ends and Holidays»— period of residence from 15.01 to 20.02. and from 04 to 15.09 each year and / or from Friday to Sunday, holidays and / or non-working days of any period, except for the period of residence “Holiday season”;

• «Other periods» –period of residence from 15.09 to 28.12 and from 20.02 to 29.04 that the year, except for the period of residence “Weekends and holidays”;

• penalties – penalty, which is paid by the contractual party in case of violation of the requirements, stipulated by the agreement or rules of residence in the recreation complex “Lavanda Country Club” or the current legislation.

official hotel websitelavandahotel.com.ua.

1.5. Check-in (check-in) – from 28.12. to 10.01. – from 15:00, in other periods – from 14:00.

Eviction (departure) – from 28.12. to 10.01. – until 10:00, in other periods – from 12:00

1.6.The cost of basic and additional hotel services is established by the hotel independently and is indicated in the Price List of prices for hotel services;

2. Hotel’s Property Use Rules.

2.1. The hotel provides consumers with furnished rooms equipped with household appliances (TV, refrigerator, etc.), Plumbing and other equipment, according to the room category. The hotel rooms and common areas have modern decoration, engineering networks, equipment, and equipment that meet all the requirements at the time of commissioning. All information on the category of rooms and their complete set on the official site of the Hotel http://www.lavandahotel.com.ua.

2.2.Consumers should take good care of the property of the hotel, use the equipment for its intended purpose, and comply with fire safety requirements. In case of damage to property, technical malfunctions, emergency events (flood, fire, glass breakage, etc.), administrations and other relevant services should be notified immediately.

3.  Internal hotel accommodation rules

3.1. Compliance with the internal regulations at the Hotel is monitored by the administrator or the appropriate authorized person of the Hotel. They provide consumers with explanations regarding the Rules of Residence, receive complaints from them on the actions of personnel and other visitors who violate the established procedure and rules.

3.2. If consumers store documents and especially valuable things (money, jewelry, etc.), they are compact in size and can be easily removed, consumers should store them in the safe that is located in the room.

3.3. In all rooms and other areas of the hotel (except for special places on the street), it is strictly prohibited to smoke.

The hotel reserves the right to impose a penalty on the consumer for violation of fire safety standards, smoking in unauthorized places and the like. In case of a repeated violation of the rules, norms or regulations established in the Hotel, the Hotel has the right to evict the consumer.

3.4. From 22:00 to 8:00 in the morning in the middle of the hotel and on the territory you need to keep silence. In the rooms at this time it is forbidden to turn on the high volume of the audio system and TV.

3.5. In order to ensure the order and safety of the Hotel, consumers are prohibited from violating the generally accepted norms of conduct, incl. to be on the territory of the hotel under the influence of narcotic drugs, to show aggression or actions that threaten the safety of health or property of other persons and / or the Hotel.

3.6. To the customers living in the Hotel, guests can come to the room from 9.00 to 19.00 hours. During the entire stay of the guest in the room, the last one corresponds to the consumer. The guest can not use the additional services provided in the hotel free of charge for residents.

In case the customer’s guest stays in the room after 19.00, he must register at the Hotel with the necessary documents for registration and pay the cost of additional space (if the number of those already living in the room allows it).

If necessary, the administrator has the right to check the guest’s documents and his presence (or absence) in the customer number after 19:00.

In the case of a customer’s task of material losses related to loss or damage to the property of the Hotel, compensation for the losses caused is effected by them or by the consumer in full in accordance with paragraph 9.1 of these Rules.

3.7. Any animals in the hotel are allowed only by prior agreement with the administration and if the animal has its own specially adapted place.

3.8. Hotels are forbidden to consumers (and / or their guests) to enter, demonstrate and use firearms, traumatic, cold weapons (even if they have permission) and explosives.

3.8. In the hotel there is a register of unwanted visitors (stop list). It includes: – persons who have previously lived in Hotels and violated the Rules of Residence; – persons, by their behavior prevented resting to other consumers and created conflict situations for the hotel administration and other persons.

3.9. Comments and suggestions on the work of the hotel consumers can leave at the reception desk at the reception desk or on the hotel’s website.

4. Energy saving

4.1. After the consumers leave the room, all electrical appliances must be switched off. Do not leave electrical appliances (except for the refrigerator) on and lights on after leaving the room.

4.2. In the rooms it is forbidden to use tees and extension cords, powerful electrical appliances, including heating appliances, except when these devices are included in the standard equipment of the room or issued for use by the hotel staff.

If you need to charge the batteries during the absence of the consumer in the room, you should contact the administrator that he will charge the battery (mobile phone, camcorder, laptop, etc.).

4.3. It is inadmissible to leave cold and hot water taps unnecessarily open. Do not leave these faucets (mixers) open after leaving the room.

4.4. The consumption of electricity and water for the Hotel is limited. Unreasonable use of them can lead to a loss of electricity and / or water throughout the Hotel.

4.5. It is forbidden to open windows in the room during the heating season to cool the room. All batteries are equipped with thermostats.

4.6. Leaving the territory of the hotel, the consumer must pass the keys to the number at the reception, in order to prevent his loss.

5. Information about the services provided by the hotel.

5.1. The hotel provides the consumer or customer with the necessary, reliable, affordable and timely information about hotel services. Information is brought to the attention of the consumer in an accessible oral or visual form and placed in a room intended for registration of the consumer’s location in a convenient place for viewing. Information, to provide basic services for temporary residence, the cost of these services, the category and numbering of rooms, important conditions for booking and living, general information about the additional services that the hotel can provide, its location, is also provided by posting it on the official website of the Hotel.

In its work the hotel uses internal documentation (orders, decisions, regulations, etc.), it can not be brought to the attention of the consumer and is confidential, but the consequences of which can be changing the rules, regulations, pricing policy, registration or settlement documents to the Hotels . The hotel is obliged within 24 hours to bring these changes in an accessible visual form to the consumer, as well as update the information on the hotel’s website.

5.2. The hotel provides basic hotel services, included in the price of accommodation, and additional, which are provided to the consumer for a fee. Without the consumer’s consent, the Hotel can not provide additional services not stipulated by the agreement.

5.3. The main hotel services include: room for accommodation, room cleaning, room arrangement, breakfast – buffet, emergency call, wake-up at specific times, delivery of address correspondence to the number.

5.4. The hotel accepts consumers for a stay around the clock. The room is allocated for use in a certain number of places (according to the room category). If it is necessary to add more visitors to the room and the room category allows, then such consumers are accepted for an additional fee for an extra bed (sofa) or a cot (for children under 5 years).

5.5. Children under 18 can be accommodated in the hotel only with adults (parents or relatives).

5.6. The current cleaning (dust cleaning, garbage collection, cleaning of sanitary facilities) is carried out daily at 15:00, provided that the user provides access to the number of personnel responsible for cleaning.

5.7. Replacement of towels and bed linen is carried out in accordance with paragraphs. 7.11 and 7.12 of the Residence Rules.

5.8. If the consumer wants to be not disturbed, he can hang on the handle of the door from outside the plate with the inscription “Do not disturb”, which is in the room.

5.9. Every time after the consumer leaves, a complete cleaning is carried out (replacement of linen, disinfection of the bathroom, washing of refrigerators, vacuum cleaning of the carpet).

5.10. At least once a quarter, general cleaning is carried out (washing windows, cleaning carpets, upholstered furniture).

5.11. The additional services include all other services not related to the basic services and are provided in the price list for additional services that the hotel can provide. For all additional services, not provided free of charge or included in the price of the room, according to the category of room, payment is established.

6. Booking order and services payment.

6.1. Placing information on the website of the Hotel http://www.lavandahotel.com.ua is an official offer (public offer) for the consumer and contains all the essential conditions for the provision of services (articles 633, 641 and chapter 63 of the Civil Code of Ukraine). According to paragraph 2 of article 642 of the Civil Code of Ukraine, if the consumer accepts the services placed on the site of the hotel, the conditions for the purchase of services, their order by clicking on the “Book” button, payment and / or prepayment of the ordered hotel services by the consumer is the agreement and conclusion of the Public Contract offers for the provision of hotel services of the contract of accession to the contract of a public offer for the provision of hotel services on the terms of the Hotel. Terms of the Public Offer Agreement, consist of the items stated in the Rules of Residence in and do not contradict them.

A person who thus accepts this offer becomes a consumer of the services provided to the Hotels and fully agrees with the Residence Rules.

6.2. The hotel has the right to conclude a public offer contract for the provision of hotel services. The contract of accession to the contract of a public offer for the provision of hotel services by the customer (customer) by signing it by two parties, verbally, and by accepting an application for booking via postal, telephone or other communication e-mail facilities), which allows you to reliably determine the ownership of the application to the consumer or customer.

The contract is concluded only in the case of a written acceptance by the hotel of the reservation request sent to it and the parties agreeing in a conditioned form on all material conditions.

6.3. Essential conditions of the contract of the public offer for the provision of hotel services are: the subject of the contract (the provision of hotel services), the time and price, the procedure for booking and payment of funds by the consumer.

6.4. The contract of the public offer for the provision of hotel services and the contract of accession may be concluded orally by committing by the parties of actions that indicate the agreement to conclude such a contract.

Such actions on the part of the consumer (customer) are the payment of the amount invoiced by the hotel in accordance with the reservation application submitted by the customer (customer), and from the hotel side – the transfer of funds to the account or deposit of funds into the cashier, and / or transfer, if necessary, the final confirmation of the reservation to the e-mail address (indicated at the time of filling in the application form) of the consumer (customer), or by the telephone number indicated in the booking application, or by any other available means.

In the case of settlement of the consumer without prior booking, such actions on the part of the hotel is to provide the consumer with an account for the full payment of the ordered hotel services, and on the consumer side – payment of the amount of funds indicated in the received invoice.

In accordance with the requirements of Article 642 of the Civil Code of Ukraine, the consumer, paying the amount indicated in the invoice, confirms that he has concluded a public offer contract for the provision of hotel services. The contract of accession to the contract of a public offer for hotel services with the Hotel in accordance with the requirements of Art. Of the Civil Code of Ukraine.

6.5. When providing hotel services between the hotel and the consumer, a public service offer contract for the provision of hotel services is concluded. The contract of accession to the public offer contract for the provision of hotel services, which is an annex to this Regulation, and contains the procedure for providing hotel services for temporary accommodation and accommodation, consumers.

The contract on the provision of hotel services can be concluded by the customer in favor of the consumer on behalf of the latter.

6.6. The hotel has the right to apply free prices and tariffs, and a system of discounts for all services.

6.7. The price of the room, the cost of additional services are set by the hotel independently and at its discretion.

6.8. The hotel uses two types of settlements – cash payment at the settlement and / or non-cash payment by preliminary full or partial payment for the ordered hotel services.

6.9. All payments for hotel services are made in the national currency of Ukraine – UAH.

6.10. Reservation of rooms is a pre-booking made at the beginning of the day of the scheduled arrival (but not earlier than 6 months before the arrival date).

The following order of booking is established:

– the application is submitted by the customer through the hotel site, by filling out the booking form and pressing the “Book” button or the customer in writing via electronic communication;

– clarification and changes in the applications are accepted by the hotel only in writing in the terms established by the hotel;

– an order with the indicated cost of the booked period is generated and / or billed for payment (including by fax or e-mail);

after crediting funds to the account or depositing funds to the cashier, the Hotel, if necessary, sends the final confirmation of the reservation by e-mail (indicated at the time of filling in the application) of the consumer (customer), or informs by phone that is indicated in the reservation request, or any other available way, with settling after 14.00 hours on the day of arrival.

6.11. The following periods of stay and season are set for the hotel reservation:
– “New Year’s season” – the period of residence from 28.12 to 08.01 of each year;
– “Festive season” – the period of stay from 09.01 to 15.01 each year;
– “High season or Weekends and holidays” – the period of stay from 29.04 to 15.09 each year and / or from Friday to Sunday, festive and / or non-working days of any period, except for the season “Festive”;
– “Other periods” – the period of residence from 15.09 to 28.12 and from 20.02 till 29.04, that year, except “Weekends and holidays”;
– Reservations for 1 night in any season or period are not made. Accommodation for 1 day is carried out  with availability of vacant rooms at the Hotel.
6.12. Options for payment upon booking:

6.12.1. Guaranteed reservation in New Year’s Eve – reservation with 100% prepayment for the entire period during the “Holiday Season”.
It is forbidden to cancel, or change, or modify a reservation in less than 90 (ninety) days in the New Year’s season with guaranteed reservation.
For violation of the terms of cancellation (later cancellation) but not arrival (non-arrival), the Hotel has the right to apply fines to the Guest / Customer foreseen in 8.1.1. these Rules of Residence.
6.12.2. Guaranteed Reservation in the Holiday Season “- booking with 100% prepayment for the entire period during the” Holiday Season “.
With “guaranteed reservation in the” Holiday Season “, it is prohibited to cancel, or change, or modify the reservation in less than 60 (sixty) days.
For violation of terms of cancellation (later cancellation) but not arrival (non-arrival), the Hotel has the right to apply fines to the Guest / Customer foreseen in 8.1.2. these Rules of Residence.
6.12.3. Guaranteed booking in “High season” or “Weekend and public holidays” – reservation with 100% or partial (at the discretion of the hotel) prepayment of the booked period of stay in the “High season or Weekend and public holidays” period.
With guaranteed reservation in the High season or Weekends and public holidays, 100% or partial (at the discretion of the hotel) prepayment of the booked period of stay in the “High Season or Weekend and Holiday Days” is not allowed to cancel, or change, or modify the booking, or will be attempt to cancel the reservation in less than 30 (thirty) days.
For violation of terms of cancellation (later cancellation), but not arrival (non-arrival), the Hotel has the right to apply penalties to the Guest / Customer foreseen in 8.1.3. these Rules of Residence.
6.12.4. Guaranteed booking with advance payment in “Other periods” – reservation with 100% or partial (at the discretion of the hotel) prepayment of the cost of the booked period of stay in the “Other Periods” period.
In case of guaranteed reservation in the Season “Other Periods” with 100% or partial (at the discretion of the hotel), the prepayment of the cost of the booked period of stay in the “Other Periods” period is prohibited, cancel, or change or modify the reservation in less than 20 (twenty) days.
For violation of the terms of cancellation (late cancellation), but not arrival (non-arrival), the Hotel has the right to apply fines to the Guest / Customer foreseen in 8.1.4. these Rules of Residence.
6.12.5. In case of non-guaranteed (without prepayment) confirmed booking, if the customer does not specify the exact arrival time, the reservation, at the discretion of the Administration, can be canceled at 14:00 local time.

6.13. The hotels have a single unit for the provision of hotel services – one day.

6.14. The unified settlement time is 12:00.

6.15. Payment for the provision of hotel services is made in accordance with a single settlement hour of the current day of local time.

6.16. If you stay in the Hotel for less than 24 hours, the fee for providing hotel services is charged per day.

6.17. In the case of a pre-ordered late check-out after the check-out time of the current day from 12:00 to 18:00 or early check-in from 06:00 to 12:00, the payment is in accordance with the Price List for basic hotel services.

Early check-in (before the established hour of settlement) or late check-out (after check-out time) is possible only upon prior agreement with the hotel.

6.18. In the event of the arrival of more customers than agreed with the customer or the customer, the Hotel can provide, but does not guarantee the provision of additional seats.

6.19. In case of alleged delay, consumers are obliged to notify the Hotel through the customer or directly in person in writing (via electronic communication) about being late at least 24 hours before the arrival to confirm the booking for the ordered number. The delay should not exceed 24 hours.

6.20. Absence of all or part of consumers in the absence of a written warning of late, as well as exceeding the delay, is considered to be a cancellation of the reservation.

6.21. In case of untimely arrival (late) and / or early departure of the consumer in accordance with agreed upon and paid by the customer or consumer, the cost of major hotel services is not recalculated by the hotel and is the own risk and responsibility of the customer or consumer.

If the customer or the consumer wishes to extend the period of stay in the hotel, he himself additionally pays additional cost of hotel services for a new one in the ordered period of residence.

6.22. The hotel is not liable to consumers and the customer in the event of refusal to provide places and hotel services to consumers in the cases described in paragraphs 6.18, 6.19., 6.20., 6.21. Rules of residence.

6.23. Untimely, incomplete payment for the cost of ordered hotel services gives the Hotel the right to refuse to provide consumers with hotel services.

6.24. Also during the settlement in the hotel, consumers pay a tourist fee in the amount established by the current legislation of Ukraine.

7. Accommodation and services order

7.1. Accommodation is arranged at the Reception.

The basis for providing the customer with a room (place) in the hotel is:

– duly documented by the customer, where it is said that these persons are entitled to receive hotel services;

– passport or other identity document (passport of a citizen of Ukraine, passport of a citizen of Ukraine for traveling abroad, a certificate of birth of children under the age of 16, a driver’s license, for military – a personal identification card or military card).

7.2. When registering for the Hotel with a pet, the consumer leaves a cash deposit of UAH 2,000 (from one room).

7.3. In the event that there are no claims to the consumer regarding the integrity and availability of the hotel in the room, the deposit is returned to him upon departure in full.

7.5. In the event of damage or damage to the property of the hotel, the money left in the form of a deposit is credited by the hotel in payment for the damaged property as follows:

– if the value of the damaged property is less than the amount of the pledge, the rest is returned to the consumer;

– if the value of the damaged property exceeds the amount of the pledge, the consumer in accordance with clause 9.1. The Rules of Residence shall reimburse the cost of the damaged property with regard to the pledged deposit.

7.6. After full calculation, when leaving the hotel, the consumer receives a refund of collateral.

7.7. When placing children under 3 years (as evidenced by the birth certificate of the child), 50% of the cost of the additional seat is paid. An extra bed is available on request.

7.8. When placing children over 3 years old, the fee is charged in accordance with the cost of an extra seat of this room category.

7.9. The maximum number of people staying at extra places depends on the category of the room.

7.10. In the room at the request of the consumer, as an extra bed can only be provided one bed-folding bed.

7.11. Room service includes:

– Change of bed linen – 1 time in 7 days;

– Replacement of towels for showering – once in 3 days or if necessary;

– replacement of bathrobes and slippers – 1 time in 7 days;

– updating personal hygiene products – daily during cleaning until 15:00.

7.12. Additional change of towels and bed linen at the request of the consumer, if not provided by the category of the number, is paid separately according to the Price List for the prices for additional services.

Additional cleaning or replacement of the laundry caused by severe contamination when used for other purposes, liquid, chemical or lubricating substances, food or human products having an unpleasant smell and appearance, or require additional efforts to eliminate them, are paid by the customers in the form of a fine and do not include in itself the cost of damaged property.

7.14. The things found are kept in the hotel for six months, after which they are transferred to the appropriate state bodies for sale or destroyed, which is the act of the established form.

7.17. The hotel area, all entrances to it, internal staircases and corridors, are controlled by video cameras. Video surveillance is carried out for the security of guests, their property and property of the Hotel. The consumer takes into consideration the signature of the guest questionnaire and does not object to the use of video surveillance systems in the hotel premises (except for rooms and toilet rooms).

8. Cancellation of the reservation and termination of the residence of consumers in the hotel.

8.1. For violation of the terms of cancellation (late cancellation) by the Guest / Customer, but not arrival (non-arrival), the Hotel has the right to apply the following penalties to the Guest / Customer:
8.1.1. In the event that the consumer (guest) or the customer does not use the service of (non-arrival) or cancellation of the reservation in less than 90 (ninety) during the “New Year’s season” reservation, a prepayment of 100% of the pre-paid amount is not refundable and is credited as a fine for non-fulfillment by the consumer (customer) of the terms of this agreement (the Rules of Residence) and is sent to repay the losses inflicted by the Hotel by such actions.
8.1.2. In the event that the consumer or the customer does not use the service of (non-arrival) or cancel the reservation in less than 60 (sixty) days with the “guaranteed holiday reservation” in the Holiday Season, an advance payment of 100% of the pre-paid amount shall not be refunded and credited as a fine for non-fulfillment by the consumer of the terms of this agreement (the Rules of Residence) and is sent to repay the losses inflicted by the Hotel by such actions.
8.1.3. In the event that the consumer or customer does not use the service of (non-arrival) or cancel the reservation in less than 30 (thirty) days, with a guaranteed reservation in the High season or Weekends and public holidays, a prepayment of 100% prepayment in 100% of the prepaid amount is not refundable and is credited as a fine for non-fulfillment by the consumer of the terms of this agreement (Rules of Residence) and is sent to repay the losses inflicted by the Hotel by such actions.
8.1.4. In case if the consumer or the customer with “guaranteed reservations in” other periods “has not used the service of (non-arrival) or canceled in less than 20 (twenty) days, an advance payment of 100% of the pre-paid amount is not refundable and credited to as a penalty for non-fulfillment by the consumer of the terms of this agreement (the Rules of Residence) and is sent to repay the losses inflicted by the Hotel by such actions.
8.2. Consumers cease to stay at the Hotel after the expiration of the term of the contract for a public offer for the provision of hotel services of the Treaty of the accession to the contract of a public offer for the provision of hotel services between the consumer and the hotel.
8.3. The procedure for termination of a public contract for the provision of hotel services with the consumer is established by the Contract of a public offer, the Rules of Residence and the current legislation of Ukraine.

9. Customer Rights and Obligations.

9.1. The consumer is obliged:

– adhere to these rules of residence, the Fire Safety Rules and the Rules for the use of hotels and similar means of accommodation and provision of hotel services approved by the Order of the State Tourist Administration of Ukraine of March 16, 2004 No. 19.

– observe the silence after 22:00 hours;

– leaving the room, close the windows, hot and cold water taps, turn off the lights and electrical appliances (except the refrigerator)

– take care of the property of the hotel, use the equipment and equipment for its intended purpose;

– on the day of departure, pay in full the basic and additional services provided to him.

– on the day of departure, call the administrator and give him the number, as well as return the inventory received by the consumer at the reception.

– in the event of damage, loss or damage to the property of the hotel, accidentally or intentionally, to compensate for damages in full in the amount of the market value of the damaged property. The price list is in the receptionist’s office.

9.2. The consumer is responsible for the property of the hotel in the room and for the property, it is granted for temporary use.

9.3. Consumers are strictly prohibited:

– during the stay, take out of the room towels, bed linen and other equipment in the room, for use outside the rooms and for other purposes. For violation of this paragraph penalties are provided.

– introduce, use and store weapons in the rooms (even if authorized), toxic substances, materials and objects dangerous to the life and health of other consumers and the safety of the property of the hotel, as well as electric boilers, kettles, heaters, gas cylinders, gas and electric stoves, other heaters and appliances, the use of which is not included in the room number.

– leave unattended fireplace heated with open doors and leave the fireplace with fire for the night. It is also forbidden to use the fireplace for cooking and heating food.

– rearrange the furniture in the room without coordination with the administration;

– free use of the sofa as an additional place, autocratically expanding it,

– smoking in rooms and other areas of the hotel (except for special places on the street). For violation of this paragraph penalties are provided.

– throwing out garbage and / or other items through the balconies and windows of hotel rooms and where on the territory other than specially designated landfills.

– transfer the key of the number to other persons;

– leave unauthorized persons in the room for the period of their absence without warning and coordination with the hotel administration;

Penalties are provided for violation of these points.

9.4. For safety of the vehicles delivered on the territory of the hotel owners or users of these vehicles. The vehicle must be parked so as not to prevent other vehicles from maneuvering to park and exit from the parking lot. When settling in, the consumer should indicate the number of the vehicle left in the hotel parking lot for his identification in case of an emergency.

9.5. In the event of loss or damage to personal belongings, the consumer must immediately notify the hotel to establish this fact and take measures to locate and identify the perpetrators.

9.6. When depositing the Hotel, significant material damage through the fault or negligence of the consumer, visitors and (or) their guests must be compulsorily drawn up an act of the established pattern. In this case, in addition to damages, the consumer must voluntarily or in court order to reimburse the hotel for expenses related to the idling of the room during repairs, replacement of furniture, etc. cases (for example, with flooding).

10. Hotel Rights and Obligations

10.1. The hotel is obliged:

– provide the consumer or customer with the necessary, reliable, accessible and timely information on the basic hotel services, on additional services, on the form and procedure for their payment. The information is brought to the consumer’s notice in an accessible oral and / or visual form and placed in a room intended for registration of the consumer’s location in a convenient place for viewing. Information, to provide basic services for temporary residence, the cost of these services, the category and numbering of rooms, important conditions for booking and living, general information about the additional services that the hotel can provide, its location, is also provided by posting it on the official website of the Hotel.

– if it is not possible to fulfill the conditions of the booking application, when making a prepayment, the Hotel is obliged to provide the consumer with an alternative accommodation option in his hotel, in an equivalent or higher category, at the same price, prepaid period or for a period of absence a certain category, was booked by the consumer. In case of impossibility to provide such placement, the customer can be given an equivalent number, for a prepaid period or for the absence of a free number of a certain category in the Hotel, was booked by the customer or customer, in another hotel located on the territory of the village. Tatars, as well as paid additional costs to the consumer associated with the move (for example, the cost of a taxi when moving to another hotel).

– provide the consumer paid for them or the customer hotel services.

– maintain confidentiality regarding its relationship with the consumer or the customer, except in cases provided by the current legislation of Ukraine.

– provide the consumer with the following services at no additional cost: calling an ambulance, wake-up at the time specified by the customer, delivery of address correspondence.

10.2. The hotel is not responsible for:

– preservation of valuable things left unattended;

– loss of personal belongings of the consumer (including through his own negligence)

– health and life of children left without parental supervision;

– integrity and safety of the vehicles left at the hotel parking lot.

– for temporary inconveniences for the consumer, which arose due to the fault of third parties caused, for example, by a temporary lack of electricity, as well as for inconveniences caused by temporary repairs and others.

– for shortcomings in the services provided, if it proves that they arose due to the fault of the consumer (or his guests) or as a result of force majeure.

10.3. The hotel reserves the right to visit the room without the consent of the consumer in case of smoke, fire, flooding in the room, as well as in case of violation of the current Rules of residence and general order, violation of the rules for the use of household appliances.

In case of detection of gas stoves, cylinders, candles, electrical appliances that are not included in the package, the Hotel has the right to withdraw them without the consent of the person residing with a subsequent return upon the departure of the consumer.

All violations and seizures are recorded in an act that is drawn up and signed by the employees of the Hotel. When compiling an act, the presence of a consumer is not necessary.

10.5. The hotel has the right to refuse the settlement (to terminate the contract without compensation and return of the means paid by the consumer for living) in the following cases:

– the consumer does not have identity documents, or if they are invalid or expired;

– the consumer’s untidy, dirty appearance, he is drunk and / or under the influence of narcotic substances, inadequately, aggressively behaves;

– the consumer refuses to comply with the Residence Rules;

– the consumer is included in the list of unwanted visitors (stop list);

10.6. In the event that the consumer repeatedly violates these Rules of residence in the Hotel and / or causes material damage and creates inconvenience to other consumers, the Hotel has the right to carry out forced eviction of the consumer (to terminate the contract without compensation and return of the money paid by the consumer for living) with subsequent compensation to them damage to the Hotel and / or other consumers and / or payment of fines imposed by the Hotel.

10.7. The hotel has the right to make changes and additions to the rules of accommodation, posted on the official website of the Hotel on the Internet.

11. Accomodation Rules for Guests travelling with Pets

11.1. Animals in the Hotel are pets of small and medium breeds. The hotel reserves the right to determine if this pet is allowed in the room.

11.2. The guest is obliged to bring with him a special rug or special cage for a pet.

11.3. The guest is obliged to walk dogs of medium and large sizes only in muzzles.

11.4. Paddling of pets on the site is prohibited.

11.5. For the feeding of pets the guest is obliged to bring with him special dishes.

11.6. For the toilet of pets, the guest must bring with him special trays.

11.7. Feed animals from dishes owned by the hotel is mandatory.

11.8. In the absence of a special cage for a pet, it is forbidden to leave pets without the care of the owners in the hotel room, the lobby on site.

11.9. It is forbidden to bring pets with you to the restaurant, bar and other common areas.

11.10. It is forbidden to wash pets in the shower rooms of the rooms, use towels, sheets and other bedding belonging to the hotel.

11.11. It is forbidden to comb pets in the hotel room and in the hotel lobby

11.12. The guest is obliged to ensure the absence of a pet during the cleaning of the room by the hotel staff or the repair work in the room.

11.13. When settling in a pet hotel, the guest is obliged to make a cash deposit in the amount of the room price for the possible risk of damage to the hotel property. In the absence of losses, upon termination of residing in Hotel, the cash deposit is returned. In the event of a deeper damage to hotel property, the guest is required to make additional money to cover the consequences of the losses.

11.14. The hotel reserves the right to terminate the agreement with the guest who lives with the animals:

– in case of violation of the rules of residence;

– in case of aggressive, inadequate, noisy behavior of a domestic animal.

11.15. An animal may be without a lead only within the accommodation number in which its owners live.

11.16. It is forbidden to freely move animals without a lead in public areas – the halls and corridors of the hotel.